![]() screenshot 2: the pixel is not detected after installing it screenshot 1: the facebook manager the pixel integration already says "active", however, the pixel is obviously not and it also says "active" even if after i deinstalled it. this is what you might also see on the attached screenshots which show the installation process: ![]() so i guess the extension has a bug in this case and simply doesnt install it. ![]() i cannot find a facebook code in the old shopify instance.Īlso after installing the facebook pixel with the facebook shopify extension on the new shopify instance i cannot find any facebook pixel code in shopify's code at all. however, ive deleted the pixel on the old shopify instance in all possible way, also in the code. Maybe this is due to the fact that ive changed from my shopify instance to a new instance but i dont know. when i install it manually via copypasting the pixel code in my shopify code it does work and the facebook pixel helper tool + the ad manager detect the pixel, however, this way the pixel wont be installed in the shopify checkout which is crucial obviously for tracking addtocarts and purchases. in neither find the pixel in the facebook ads manager afterwards nor with the facebook pixel helper. however, the facebook shopify extension simply doesn't install it. ![]() Ive spend hours already researching, trying different things, talking to experts and talking to the shopify support. however, all the solutions here dont work either. Im having a similar issuer installing the facebook pixel. Please help if you can as I am overdue in time. Turn off Ad Blocker (I don't even have ad blocker installed).Possible solutions I found online that did NOT work for me: I tried the "Test Events" feature in the Facebook Events Manager, but still no recent activity: I Googled this error but there was no solution anywhere. I checked the Pixel Helper and it said this: The Pixel Helper should also update every time I click on something (like Add To Cart), but the Pixel Helper doesn't update at all. During this hour I clicked everywhere on my site to hopefully update the pixel. I thought it took time so I waited an hour. I tried firing for more data to see if it updated the pixel, but there was no change. I copied the code EXACTLY and pasted it into theme.liquid (where the main header should be):Īfter saving, I checked the Pixel Helper and the Pixel Helper icon finally turned on. I followed the instructions in the picture below: So I thought that maybe I had to install the pixel code MANUALLY myself by copy and pasting a code. I checked Facebook Pixel Helper and it still says that no pixels found. No change after an hour and the pixel stopped updating at all. After an hour, the status finally changed to Active (green dot). I thought that maybe it took time for the pixel to integrate into my store so I waited an hour. I checked if the pixel was installed correctly by refreshing my website and using the Chrome extension Facebook Pixel Helper: I clicked SAVE and tried to send test traffic, but the status was still not active (red dot). I copy and pasted my Pixel ID from the FB Events Manager (and made sure that all 15 numbers of the ID was copied): The first time I installed it, I used the Pixel ID method: I recently tried installing Facebook Pixel onto my new store but it isn't working. I'll use images to make this easier to understand. Extremely frustrated because I was supposed to launch my site and then FB ads hours ago. Spent hours searching and watching Youtube videos for a solution and found nothing.
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